# Terms & Conditions > The terms for using Doctano: eligibility, uploads, AI limitations, data ownership, service changes, and liability. Last updated September 28, 2026. The authoritative legal text is the HTML page at https://doctano.com/legal/terms-and-conditions. This Markdown version is provided for machine reading; if the two ever differ, the HTML page governs. ## Summary of key points - **Not medical care:** Doctano is a software and information service. It is not a healthcare provider, clinic, laboratory, or medical device and does not provide diagnosis or treatment. - **Age requirement:** the Services are intended for users aged 18 or older. - **Account security:** you are responsible for keeping credentials secure and for all activity under your account. - **Uploads:** medical or laboratory reports as PDF, PNG, JPEG, or TIFF, with a maximum file size of 50 MB per report. - **AI limitations:** AI output can be incorrect, incomplete, or misleading. Verify important information with a qualified healthcare professional. - **Your responsibility:** you are responsible for the information you upload, safeguarding your account, verifying outputs, and decisions or actions you take based on the Services. - **Your data:** you retain ownership of what you upload; Doctano uses it only to provide the features you request. - **No emergency use:** do not use the Services for emergency decisions. ## Agreement These Terms govern access to and use of the Doctano website (https://doctano.com) and web application (https://app.doctano.com). Using the Services means agreeing to them. ## About Doctano Doctano is a digital health platform that helps users store, organize, and understand medical and laboratory reports. It is a software and information service, not a healthcare provider, clinic, laboratory, or medical device, and it does not provide diagnosis or treatment. ## Eligibility The Services are intended for users aged 18 or older. ## Account and security An account is required. Google Sign-In is currently supported. You are responsible for keeping credentials secure and for all activity under your account. Accounts may be suspended or terminated for abuse, fraud, security risks, or illegal activity. ## Using the Services Reports may be uploaded as PDF, PNG, JPEG, or TIFF. Supported extensions are .pdf, .png, .jpg, .jpeg, .tiff, and .tif, with a maximum file size of 50 MB. Uploaded files are stored so the app can provide organization, extraction, and timeline views. You are responsible for ensuring that information you submit is accurate to the best of your knowledge and that you have the right and any required consent to upload information about yourself or another person. ## Medical and health disclaimer Doctano is not a substitute for professional medical advice, diagnosis, or treatment. Information shown in the app, including extracted values, summaries, trends, and educational content, may be inaccurate, incomplete, or misinterpreted. Always verify important medical information with a qualified healthcare professional. Do not use the Services for emergency decisions; contact local emergency services instead. ## AI features and limitations Report data is extracted and structured with an AI processing pipeline, using the Cloudflare AI Gateway to access models such as Google Gemini and OpenAI models. Only report content necessary for parsing and extraction is sent. AI output can be incorrect, incomplete, or misleading, and you remain responsible for reviewing and verifying it. Doctano does not warrant that AI results are accurate and does not provide clinical advice. Data handling, retention, or reuse by the AI provider is governed by that provider's terms. ## User content and data ownership You retain ownership of the reports and content you upload. By uploading, you grant Doctano only the limited rights needed to store, host, process, and display that content, to generate the features you request, and to comply with applicable law. Doctano does not claim an unlimited commercial licence to your health records. ## Intellectual property Doctano and its licensors retain all rights in the software, website, app, trademarks, and other intellectual property provided with the Services. Proprietary code and branding may not be copied, reproduced, or used to create derivative works except as expressly permitted in writing. ## Prohibited uses No unlawful activity, no attempts at unauthorized access to other users' accounts or data, no malware, no scraping or bulk downloading, no reverse engineering where prohibited by law, and no abuse or disruption of the Service. ## Third-party services The app relies on third parties including Google Sign-In (authentication), Neon Postgres (database), Cloudflare R2 (object storage), and the Cloudflare AI Gateway (AI processing). Those third parties' terms and policies may apply when data is shared with them. ## Payments and subscriptions The application does not currently offer paid plans or payment processing. If paid features are introduced, they will be described clearly and separate billing terms will apply. ## Service availability and changes Reliable service is the aim, but uninterrupted availability is not guaranteed. Maintenance and third-party outages can affect the app, and features may be modified or discontinued with notice where required by law. ## Suspension and termination Accounts may be suspended or terminated for material breach of these Terms, fraud, security risks, illegal activity, or as required by law. Data handling after termination is described in the Privacy Policy. ## Accuracy and extraction limits Extracted data may contain OCR errors or mis-parsed values. You are responsible for checking critical numeric values and reference ranges against the original report before relying on them. ## No emergency use Do not rely on Doctano for urgent medical decisions. Seek immediate professional help when appropriate. ## Limitation of liability To the fullest extent permitted by applicable law, you are responsible for your use of the Services and for decisions or actions you take based on information provided through them. The Services and all information are provided "as is" and "as available," without warranties or guarantees of accuracy, completeness, availability, security, or fitness for a particular purpose, except where a warranty cannot lawfully be excluded. You must independently verify information, keep copies of important records, and consult qualified professionals where appropriate. To the fullest extent permitted by applicable law, Doctano and its owners, founders, developers, officers, employees, agents, and service providers will not be liable for losses or damages arising out of or related to your access to, use of, or inability to use the Services, including reliance on or inability to rely on any output, health-related decisions, inaccurate or incomplete data, data loss, service interruption, unauthorized access, or third-party services. This applies to direct and indirect damages and to any legal theory. Nothing in these Terms excludes or limits liability, consumer rights, or remedies that applicable law does not permit to be excluded or limited. ## Indemnification To the extent permitted by applicable law, you agree to indemnify and hold harmless Doctano and its owners, founders, developers, officers, employees, and agents from third-party claims, losses, and reasonable costs arising from your unlawful use of the Services, your breach of these Terms, content you upload without the required rights or consent, or your infringement of another person's rights. This does not apply to the extent a claim is caused by conduct for which applicable law does not allow indemnification. ## Governing law and disputes These Terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts of India to the extent permitted by applicable law. ## Changes to these Terms These Terms may be updated. The "Last updated" date changes for material revisions, and notice is provided where required by law. ## Electronic communications Communications may be electronic, including email to the address on file or in-app notifications. ## Contact - Support: support@doctano.com - Privacy requests: privacy@doctano.com ## Links - [Terms & Conditions (HTML)](https://doctano.com/legal/terms-and-conditions) - [Privacy Policy](https://doctano.com/legal/privacy) - [Homepage](https://doctano.com/)