# How to delete your health data

> Doctano turns the lab reports you already have into one private, source-linked health timeline, with an AI that answers from your own results.

Two different deletions, one report or everything. They remove different things, and neither one can be undone.

This is the Markdown version of https://doctano.com/guides/delete-health-data. The HTML page is the canonical version.

Delete a single report from Reports, using that report's options menu. Delete everything from Account, using Delete account and confirming with the account name. Report deletion removes that report and its results. Account deletion removes profiles, reports, extracted results, AI chats, sessions, and connected-app tokens. Both are permanent.

## Before you delete anything

Deletion is the one control that has no undo, so it is worth a minute of preparation.

- **Check whether you need a copy.** There is no export feature yet. If you want a report, open it and use the original-file link where it is available.
- **Check which profile you are in.** Reports belong to the profile they were uploaded to, and a family account can hold several.
- **Check who else can see it.** A profile shared with someone else is theirs to lose too, if you own it.

## Two deletions, and what each one removes

| You want to delete | Where | What is removed | Reversible |
| --- | --- | --- | --- |
| One report and its results | Reports, then the report's options menu, then Delete report | That report's file and the results extracted from it, removed from the timeline | No |
| One profile you own | Account, then Manage profiles, then the profile's delete button | The profile and its timeline, including for anyone it was shared with | No |
| Your whole account | Account, then the options menu, then Delete account | The account, profiles you created, reports, extracted results, AI chats, sign-in connections, sessions, and access tokens | No |
| A connector's access | Account, then Connected Apps | The grant only. Your account and reports stay | Reconnect to restore |
| Someone else's access to your profile | Account, then Manage profiles, then the sharing screen | That person's access. The profile and its data stay | Share again later |

## Delete one report

1. Open **Reports** and choose the report.
2. Open the report options menu, the three-dot button.
3. Choose **Delete report** and confirm.

The report and its results are removed from the timeline. Anyone the profile is shared with stops seeing those results too. If the report is still processing, the uploaded file remains available until the report is deleted.

## Delete your account

1. Open **Account**.
2. Open the account options menu, the three-dot button at the top right.
3. Choose **Delete account**.
4. Follow the confirmation, including typing the account name as requested, then confirm.

This removes the account and personal details, every profile you created including profiles shared with other people, the reports and documents in them, the extracted biomarker data, your DoctanoAI chats, and your sign-in connections, sessions, and access tokens. Uploaded files are removed from object storage, and shared access to profiles you owned is removed as well.

## What deletion may leave behind

Three things can outlive a deletion, and the policy states them plainly.

- **Operational records of report processing** may be kept for debugging, security, and reliability. They are not linked to your account identity and cannot be used to rebuild the account.
- **Backups and operational copies** may temporarily retain deleted data until they are overwritten in the normal backup cycle. Deleted accounts are not restored from backups.
- **Limited information** may be kept where the law requires it, for example to prevent abuse, resolve a dispute, or meet a legal obligation.

## If you cannot sign in

Email **privacy@doctano.com** from the Google address linked to the account and ask for deletion. The request is verified against the account before it is actioned. For any other privacy request, including correction, use privacy@doctano.com or support@doctano.com.

## Copies Doctano cannot delete

A deletion reaches Doctano's records. It does not reach a PDF you emailed to a relative, a photo in a family group chat, a copy in your own cloud drive, or a report your doctor still holds. If the concern is the whole trail rather than one app, those copies need their own cleanup.

## Deleting health data

**Can I delete one lab report without deleting my account?**

Yes. Open the report from Reports, use the options menu, choose Delete report, and confirm. The report and its results are removed from the timeline.

**Can the data be recovered after deletion?**

No. Both report deletion and account deletion are permanent and cannot be undone. Backups and operational copies may temporarily retain deleted data until normal cleanup, but deleted accounts are not restored from backups.

**How do I delete my account if I cannot sign in?**

Email privacy@doctano.com from the Google address linked to the account and ask for deletion. The request is verified against the account before it is actioned.

**Is there an export I should take first?**

There is no export feature yet. If you want a copy of a report, open it and use the original-file link where it is available before you delete anything.

**What happens to a profile I shared with someone?**

If you own it and delete it, it is removed for the people it was shared with too. A profile that was shared with you is managed by its owner, not by you.

## What this is not

**The Privacy Policy and the deletion page govern.** This guide explains the in-app controls in plain language. For the authoritative detail, read the Privacy Policy at https://doctano.com/legal/privacy and the account deletion page at https://doctano.com/compliance/request-deletion.

## Links

- [Homepage](https://doctano.com/)
- [Lab report tracker](https://doctano.com/lab-report-tracker)
- [Account deletion details](https://doctano.com/compliance/request-deletion)
- [Health app privacy checklist](https://doctano.com/guides/health-app-privacy-checklist)
- [Is it safe to upload lab reports?](https://doctano.com/guides/is-it-safe-to-upload-lab-reports)
- [Privacy Policy](https://doctano.com/legal/privacy)
- [All guides](https://doctano.com/guides/)